Shipping, Returns & Exchange

How to request a return or exchange

1. Step: Share the unboxing video along with your Order ID and a brief description of the issue on WhatsApp or email.
2. Step: Once approved, ship the product back to us in its original condition and packaging, including hangers, tags, poly bags, and boxes.
3. Step: Share the courier receipt with us on WhatsApp for tracking purposes.

Self-ship address

Important guidelines

• Product must be unused, unwashed, unworn, and undamaged.
• We will not accept returns for size issues, change of mind, or color variations.
• We make unboxing videos of all returned products to verify their condition. Returns found to be used or tampered with will be rejected.
• Exchange is allowed for one item at a time only. For multiple items, separate requests must be made.
• Exchange requests must be raised within 48 hours of delivery with Order ID.
• Return pickup service is not available. Customers must self-ship the item to us.
• A convenience fee of Rs 200 per product may be deducted while issuing the exchange coupon.
• Fall Pico charges are non refundable and will not be added to the value of coupon.
• Products priced at more than Rs 10,000 are not eligible for exchange.

Refund process

• Refunds are not available. A credit note / exchange coupon will be issued once the correct product is received by us.

Cancellation policy

• Prepaid orders cannot be cancelled.
• If you need help urgently, contact us within 24 hours of placing the order:
  Email: info@sawbhagya.com

  Phone: +91 8978237992
• The customer agrees to accept Sawbhagya’s final decision regarding cancellations.

Return/Exchange is not possible for international orders.